Categories

TERMS OF USE AND PURCHASE

For the online store balkan-automatic.com

Welcome to the website balkan-automatic.com. By visiting or making purchases at our online store, you agree to the Terms of Use and Purchase outlined below. Please read them carefully and familiarize yourself with our applicable rules.

We reserve the right to make changes and additions to these Terms of Use without prior notice; therefore, we recommend that you check them periodically.

1. GENERAL PROVISIONS

  • balkan-automatic.com is an online store operating in accordance with applicable laws and regulations in the field of e-commerce and consumer protection.

  • Registration and placing orders are allowed only for adults.

  • The buyer is responsible for the accuracy and completeness of the data entered when placing an order or creating an account. Providing false information and using another person's details are not permitted.

2. PRODUCT DESCRIPTIONS AND PRICES

  • We strive to describe all products (gate automation, motors, barriers, accessories, and related equipment) as accurately as possible, including technical specifications and photos.

  • Prices for all products are specified on the website and clearly displayed. We reserve the right to change prices without prior notice.

  • For all orders, the price displayed at the time of order confirmation by the buyer applies.

3. ORDERING PROCESS

Purchasing on the website is done in a few simple steps:

  1. Product Selection: Find the desired product using the search or categories and click the "Add to Cart" button.

  2. Reviewing the Cart: In the cart, you can change the quantity of products or remove items you do not need.

  3. Entering Delivery Details: Fill in the accurate address and contact phone number so that the courier service can successfully deliver the parcel.

  4. Order Confirmation: After checking all the details, confirm the order.

  5. E-mail Confirmation: You will automatically receive an email with order details and payment instructions.

4. PAYMENT METHODS

On balkan-automatic.com, payment can be made in the following ways:

  1. Payment by Receipt / E-banking (Payment Order):

    • After confirming the order, a proforma invoice/instruction with payment details (account number, payment reference, amount) will be sent to your email address.

    • You can pay at a bank counter, post office, or via your bank's application (e-banking / m-banking).

    • Note: If the payment is not credited within 7 business days from the date of placing the order, the order will be automatically canceled.

  2. Cash on Delivery (Cash upon receipt):

    • Payment is made in cash to the courier upon delivery of the package.

    • Note: For certain specific or oversized items / custom-ordered products, the cash-on-delivery option may be limited, of which you will be notified prior to dispatching the shipment.

5. DELIVERY AND DISPATCH

  • Delivery of ordered goods is carried out by courier services throughout the country/region to the address specified in the order.

  • Delivery time depends on the availability of items in stock and usually ranges from 2 to 5 business days from the moment of order confirmation (or from the moment payment is credited to our account when paying by receipt/e-banking).

  • The buyer is obliged to visually inspect the parcel upon receipt. If you notice visible damage to the transport packaging, we recommend not accepting the parcel and immediately reporting it to our customer support.

6. COMPLAINTS, CONFORMITY, AND RETURNS

  • Right to Withdraw from Purchase: The buyer (individual) has the right to withdraw from the purchase within 14 days from the date of receiving the goods without giving any reason, in accordance with the Consumer Protection Act.

  • Return Conditions:

    • The product must be returned in working, unused condition, in its original and undamaged packaging, with all accompanying documentation and accessories.

    • Transportation costs upon withdrawal from the purchase are borne by the buyer.

  • Complaints Regarding Damage or Defects: If you notice that a product is defective or damaged, please contact us by email or phone to initiate the complaint procedure.

7. PRIVACY AND DATA PROTECTION

  • balkan-automatic.com respects the privacy of its users. All collected data (name, address, e-mail, phone) are used exclusively for processing orders, organizing delivery, and communicating with the buyer.

  • Your data will not be shared with third parties, except for the courier service to the extent necessary for fulfilling the delivery.

8. WORKING HOURS AND CUSTOMER SUPPORT

  • The online store balkan-automatic.com is open 24 hours a day, 7 days a week.

  • In case of technical maintenance or scheduled service, the website may be temporarily unavailable.

  • Order processing and customer support operate on business days. For any questions, information, or submitting complaints, you can contact us via the contact form on the website or via official email.