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PRIVACY POLICY

For the website balkan-automatic.com

Last updated: October 2026

At balkan-automatic.com, accessible from https://balkan-automatic.com, protecting the privacy and personal data of our visitors and customers is one of our main priorities. This Privacy Policy document outlines the types of information that is collected and recorded by balkan-automatic.com and how we use, process, and protect it.

1. DATA CONTROLLER

The data controller responsible for processing your personal data on this website is Balkan Automatic. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us via email at sales@balkan-automatic.com.

2. PERSONAL DATA WE COLLECT

We collect personal information that you voluntarily provide to us when you register on the website, place an order, or communicate with our customer support. The personal data we collect includes:

  • Contact Information: First name, last name, email address, telephone number.

  • Delivery & Billing Address: Street address, postal code, city, and country.

  • Order History: Details of products purchased (e.g., gate automation kits, barriers, accessories) and transaction references.

  • Technical & Usage Data: IP address, browser type, device information, and browsing patterns collected via cookies.

3. PURPOSE AND LEGAL BASIS FOR DATA PROCESSING

We process your personal data for the following specific purposes:

  1. Order Processing & Fulfillment: To process your purchases, confirm orders, send proforma invoices for bank transfers, and deliver products to your specified address. (Legal basis: Performance of a contract)

  2. Customer Support: To respond to your inquiries, warranty claims, or product complaints. (Legal basis: Legitimate interest and legal obligation)

  3. Regulatory Compliance: To maintain accounting records and issue commercial documents in accordance with applicable tax and e-commerce laws. (Legal basis: Legal obligation)

  4. Website Security & Optimization: To prevent fraud, ensure website security, and analyze site performance. (Legal basis: Legitimate interest)

4. DATA SHARING AND THIRD-PARTY TRANSFERS

We respect your personal data and do not sell, rent, or trade it to third parties. We only share necessary data with trusted third-party service providers to fulfill our services:

  • Courier and Delivery Services: We share your contact details (name, address, phone number) with courier companies exclusively to deliver your orders and handle Cash on Delivery (COD) collections.

  • IT & Hosting Providers: Third-party IT support and server hosting providers that assist in maintaining our website infrastructure under strict data processing agreements.

  • Legal Authorities: When required by law or to protect our legal rights in compliance with official requests.

5. DATA RETENTION

We retain your personal information only for as long as is necessary to fulfill the purposes set out in this Privacy Policy, including satisfying any legal, accounting, or reporting requirements. Purchase transaction records are kept in accordance with tax law retention periods.

6. COOKIES AND TRACKING TECHNOLOGIES

balkan-automatic.com uses cookies to enhance your browsing experience, analyze traffic, and remember your cart preferences.

  • Essential Cookies: Necessary for the technical functioning of the online store (e.g., maintaining your shopping cart state).

  • Analytical Cookies: Help us understand how visitors interact with the website so we can improve site structure and user experience.

You can choose to disable cookies through your individual browser options. However, disabling essential cookies may affect the functionality of certain website features.

7. YOUR DATA PROTECTION RIGHTS

Depending on applicable laws (including the Serbian Law on Personal Data Protection / ZZPL and the EU GDPR), you have the following rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data.

  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.

  • Right to Erasure ("Right to be Forgotten"): You have the right to request that we erase your personal data under certain conditions.

  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data.

  • Right to Object: You have the right to object to our processing of your personal data.

  • Right to Data Portability: You have the right to request that we transfer the data we have collected to another organization or directly to you.

To exercise any of these rights, please contact us at sales@balkan-automatic.com.

8. SECURITY OF YOUR INFORMATION

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

9. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or change our Privacy Policy at any time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically.